Often times, because of our Tetris like packaging, the hardware to your fireplace insert can be overlooked.
Below are some images to show where the hardware contents can be found and what the packaging looks like:
If you are still unable to find the hardware after reviewing the photos, then it may be missing. We never intend for our customers to receive their purchases with missing parts, but unfortunately, it does happen from time to time.
If this is the case, please contact our customer service team so we can resolve this issue for you!