While we are unable to complete a warranty replacement, if sufficient stock is available you can purchase a new fireplace insert (please note all prices are quoted in USD).
Fireplace inserts pricing:
18” Fireplace inserts: $70
23” Fireplace inserts: $90
26” Fireplace inserts: $100
42” Fireplace inserts: $140
These prices include the parts, shipping and a 1-year warranty.
To process your buying order, please write the word "Defective" or a large "X" in permanent marker on the sticker that is on the back of your fireplace insert. Then, take a photo of the sticker and send that to us as a response to your ticket. Doing this serves as proof of destruction of the fireplace insert, instead of you shipping the damaged/defective insert back. This is required to process your order. See the images below for an example:
Once we receive those photos, we will send you an invoice to make your payment. Please check your inbox and spam folders for an email from "DHF Consumer Relations" dhf-cs_cc_rp@dorel.com. Within the email, there is a link where you will be requested to provide your payment information. Please allow up to 24 business hours for your invoice to be sent.
Your order for the replacement insert will be placed as soon as we receive your payment. We would like to remind you that sales made through the buying order process are final. We cannot provide any refunds or exchanges for these orders. If you have any questions regarding the order or this process, please reply to your ticket.