The “flames” in our electric fireplaces are actually projections from a bar with silver-colored flags at the rear of the unit. Occasionally during shipment, one end of this pole comes loose, and the flags click as the connected end rotates.
Clicking Sound Troubleshooting
*WARNING: Unplug the fireplace insert before servicing!
*Before following the steps below, it is recommended to put on gloves.
- Loosen the back panel by removing the screws with a Phillips head screwdriver.
- Look for the bar with silver flags at the bottom of the insert.
- If the bar is disconnected, insert it back into the silicone tabs on either side of the insert.
- Reattach the back panel and plug in the insert.