In most cases, we can ship the part needed or provide direction if it is unavailable. Regardless of how a parts order is placed, we must have the following information:
- Model number
- Place of purchase and date of purchase
- The full part number - found at the beginning of the assembly instructions. This is different from the single identification letter or number assigned to the part
- Your contact information: full name, address, email, and phone number
Important Note:
- Before ordering replacement parts, please conduct a full inventory to ensure that you have everything you need to complete assembly.
- Please do not attempt to build the unit with or around damaged or missing parts. It may affect the stability and longevity of the furniture.
Self-Service:
If you have the assembly instructions on hand, you can quickly and efficiently order your own parts.
Things to Know:
- The self-service form includes a lot of examples in blue text of where to find this information, which is helpful if you need a visual.
- A parts order does not guarantee availability. We will email you after your parts order has been processed or offer further instructions if something is out of stock.
- Click the link to get started: self-service
Customer Service Team:
We can be reached in one of three ways:
- By email: customer.service@dorel.com
- By phone: 1-800-489-3351
- By chat: Click on the
in the lower right corner.
You can also follow these links for assistance locating the part number or for step-by-step instructions for the self-service portal.