Digital proofs of purchase are more popular than ever. Any online order will have a digital receipt, but even at an increasing number of physical stores, the option of having your receipt texted or emailed to you instead of printed may also be available.
Online shopping in particular makes obtaining a proof of purchase a fairly easy endeavor. Sites such as Amazon or Wayfair usually store these under order history, and by signing into your account, you can pull up purchase history, or "my orders," which will display the delivery date and other pertinent information. There is also usually an option to view an invoice.
Sending a photo or screenshot of your receipt verifies the warranty, but in order to be considered a valid proof of purchase, it must include a few specific details:
- The retailer name or logo
- the item's description and/or photo
- the date of purchase
- the price, including taxes
If a receipt cannot be obtained, we can look at the manufacture date listed on your product. If it is within 1 year, we will honor the warranty. Since the manufacture date is likely several months prior to your purchase date however, a receipt is best as this guarantees the 1-year warranty in its entirety. If your receipt is paper, try taping the receipt to an inconspicuous area, such as the back panel for safekeeping or register your product.