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Information Needed to Obtain Replacement Parts
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A photo of the white product ID label on the product. If you're unable to locate the sticker, share a photo of the front cover of the instruction manual. Click this link for an example of the product ID label if needed: https://parts.dorelhome.com/PartsHomeTemplates/front-end/images/DHP_Label_Factory_IM.gif
(Click here for instructions on how to send photos)
- Part number(s) and quantity of each part needed (to find the part number, check pages 3-6 in your instruction manual. Each part will have an associated alpha-numeric code, starting with 2, 3, T, F, or A.)
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Reason for replacement: It may be missing, damaged, appear to be mis-drilled, or the color could be off. The more details you can provide, the better we can assist.
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Your full name, shipping address, and phone number.
When making a request for replacement parts, please complete a full inventory of all parts before making the request. We want to ensure you have everything you need to complete the assembly!