To assist you in resolving the problem, one of our assembly experts will need to gather some details in order to diagnose the issue and guide you through the corrective steps. Please provide the following:
- A close-up photo of the front cover of your instruction manual or if you cannot send a photo, please provide the number starting with B34 on the front cover, as well as the stamped number from the cover. Click here for examples of where to find this information, or on this link if you do not have your assembly instructions.
- A detailed description of the issues you are experiencing.
- The step # from the manual, if applicable.
- Any photos or videos that help describe the issue.
- Name, shipping address, and phone number in case replacement parts are needed.
If you were directed to this article from your current support ticket, please reply to the ticket with the above information. To begin a new ticket, email these details to customer.service@dorel.com for assistance. Please allow up to 48 business hours for assembly assistance.