Our Help Desk has many troubleshooting guides covering common assembly errors and frequently asked questions.
To assist you in resolving the problem, one of our assembly experts will need to gather some details in order to diagnose the issue and guide you through the corrective steps. Please provide the following:
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A photo of the white product ID label on the product. If you're unable to locate the sticker, share a photo of the front cover of the instruction manual. Click this link for an example of the product ID label if needed: https://parts.dorelhome.com/PartsHomeTemplates/front-end/images/DHP_Label_Factory_IM.gif
(Click here for instructions on how to send photos)
- A detailed description of the issues you are experiencing.
- The step # from the manual, if applicable.
- Any photos or videos that help describe the issue.
- Name, shipping address, and phone number in case replacement parts are needed.
If you were directed to this article from your current support ticket, please reply to the ticket with the above information. To begin a new ticket, email these details to customer.service@dorel.com for assistance. Please allow up to 72 business hours for assembly assistance.